Receptionist

About the role As a receptionist at our company, you will receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre and maintaining a pristine reception area, responsible for controlling the bookings for meeting rooms. General administrative support in terms of procurement administration will also form part of this position in supporting the centre management team. The candidate will also be required to work as Customer Services Officer over some weekends or public holidays. What you will bring Inherent requirements for the position (non-negotiable) Grade 12 or equivalent 3 years relevant experience in an administrative environment. Experience on managing a switchboard Retail shopping centre experience Excellent telephone etiquette and communication skills. Computer literacy (MS Office) Additional demonstrable requirements: Methodical approach to tasks and attention to detail. Ability to work collaboratively as part of a team. Ability to multitask effectively and manage multiple priorities. Strong interpersonal skills for engaging with clients, visitors, and team members. Strong administration skills. What you will be doing You will be responsible for the following: Receive walk-in enquiries / complaints from members of the public and direct and assist accordingly Assist the Security, Cleaning and Parking contractors with all requests. Give directions to the public (walk-ins) re the location of specific offices. Wheelchair bookings (where relevant) Receive tenant enquiries / complaints, (via telephone / in person / in writing). Log complaint / request on the Call & Query System and assign the query to the appropriate person. Follow up on progress of action, if feedback has not been received before deadline. Reception duties at front desk of office reception (public/tenants/contractors) Operation of Switchboard Update emergency contact numbers and tenant telephone numbers. Take and relay messages for building staff. Make bookings for auditorium, where applicable Liaise with service providers where applicable Send circular letters to clients during break-downs (example: air-con/lifts) General typing for the Building Manager Send, sort and distribute post PA announcements where applicable Assist all teams where required