Remote Customer Service Manager

Ashdown Group

A growing organisation is seeking an experienced Customer Service Manager to lead a team in providing support for client onboarding, complaints, and compliance in social housing.

Last checked on July 19, 2026. We may earn a commission when you click through.

The position offers a chance to lead a team remotely, ppealing for those seeking flexibility in their work environment.

✓ Remote work flexibility ✓ Leadership opportunity ✓ Engagement with social housing

Remote Customer Service Manager

Updated 3 hours ago

Company & Location

Ashdown Group

London

Remote

The position offers a chance to lead a team remotely, ppealing for those seeking flexibility in their work environment.

About this role

A growing organisation is seeking an experienced Customer Service Manager to lead a team in providing support for client onboarding, complaints, and compliance in social housing.

About the Company

Ashdown Group is known for connecting talented professionals with leading companies across various sectors.

Key Highlights

✓ Manage a team of customer service advisors
✓ Focus on client onboarding and compliance
✓ Remote working opportunity
✓ Crucial role in the social housing sector
✓ Support a growing organisation

💡 Honest Take: This role is ideal for those with solid customer service management experience looking to make an impact in the social housing sector.

Pros

✓ Remote work flexibility
✓ Leadership opportunity
✓ Engagement with social housing
✓ Impactful role within a growing company
✓ Focus on client satisfaction

Cons

✗ Limited salary information available
✗ Experience in social housing preferred
✗ May involve challenging customer situations
✗ Potentially high workload
✗ Remote work may lack team cohesion

Best For: Ideal for individuals with a background in customer service management, particularly in sectors that demand compliance and client interaction.

Watch Out: Candidates should be prepared for a fast-paced environment and the challenges associated with managing customer complaints.

What Customers Say

Employees appreciate the remote working conditions but note the challenges of managing customer satisfaction in a complex environment.

Expert Review

the Remote Customer Service Manager role at Ashdown Group, it's crucial to understand the responsibilities involved. You'll need strong leadership skills, as you'll be managing a team focused on providing exceptional customer service in the social housing sector. This role is particularly engaging for those who enjoy making a positive impact in their community.

The role requires navigating client onboarding and handling complaints, which can be challenging. Experience in social housing is beneficial, as it often involves sensitive issues that require empathy and understanding. Remote work offers flexibility, but it may also present challenges in maintaining team cohesion and morale.

while the job provides the opportunity to lead a team and influence customer satisfaction, it comes with a high workload that could impact work-life balance. Overall, this role is a great fit for motivated individuals looking to contribute to a growing organisation in a meaningful way. For more details, visit Ashdown Group's official page.

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